Founded in 2020, Niarra is a growing luxury tour operator focused on creating inspiring itineraries highlighting sustainable, conservation and community focused properties around the world.
With leading principles of transparency and purpose, we aim to deliver unforgettable and life affirming client experiences while directing more tourism revenue to the people and communities protecting our increasingly fragile natural world. In doing so, we hope to send a ripple of change throughout the industry.
The Niarra Travel team is mostly based in London, with others working remotely in South Africa, Scotland and Denmark. As a team, we pride ourselves on valuing kindness, integrity, high performance and fearlessness in all that we do.
Please find information about the roles we are currently recruiting for below. We also encourage speculative CVs and cover letters which should be emailed to firstname.lastname@example.org.
Client Communications & Services Assistant
Niarra Travel is looking for someone to join our growing team. Another new and exciting role where there is plenty of scope to really make your mark in this growing company. The Client Communications & Services team are a vital part of Niarra helping to build meaningful relationships with our lovely clients, as well as putting together beautiful content to showcase our products and services.
This is a position for someone with a passion for writing and communications, as well as an interest in the operational side of delivering an exceptional high-end holiday experience. They will join our Client Communications Executive creating a new crew within our wider team. Their role will include, but will not be limited to, the following:
Creating client itineraries – including writing beautiful engaging descriptions of destinations, properties and activities as well as selecting imagery.
Researching new properties that are aligned with Niarra’s goals and client needs.
Ensuring that the sales team (Travel Researchers and Reservations) have all the information they need to really know our clients. It’s the little details that make all the difference and the Client Communications Assistant will help to make sure that we have the correct information to ensure we don’t miss the details – such as dietary requirements, favourite drinks, special requests, medical conditions, pets’ names etc.
Assist with putting together pre-travel client communications such as – thank you postcards, country information documents, pre-departure information etc.
Liaise with clients to help book any extra experiences they might want to take during their trip.
Think of innovative ways to improve the client experience and add a special ‘Niarra’ touch to the overall travel experience.
Support the team as needed.
Key skills and personal attributes
Strong work ethic
Excellent communication and interpersonal skills
Fluent written and spoken English
Passionate about delivering creative, thoughtful content and willing to go the extra mile to make clients feel the love
Positive attitude, self-motivated and proactive
Kindness first to all living beings and planet, with the strong desire to be part of a team working towards a common goal
Ability to actively listen and demonstrate empathy and self-awareness
Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues
Humility and openness to learn from others
High expectations for customer service and customer care
High attention to detail
Positive attitude to seek solutions in your work
What we’re offering
A competitive salary
A chance to play an important role in a growing company making a real difference.
25 days annual leave, with extra days for sustainable travel instead of flying considered.
Most of the team are in London, working in our Farringdon office on Mondays, Wednesdays and Thursdays, with Tuesdays and Fridays from home (anywhere with reliable internet access!). Office hours are 1000 to 1800. The role will sometimes involve evening and weekend work if needed as is the nature of the industry and participating in the emergency phone rota may also be expected.
To apply please email email@example.com with your CV, covering letter and anything else you’d like to share.